Took a Northeast Regional and a long-haul Empire Service last week. Two surprises! The Regional's business class seats were new (non-cloth, non-porous, wipe-clean; a gray theme), and the coffee was no longer Green Mountain served in a medium-size paper cup with a post-consumer insulating jacket, but rather Dunkin Donuts served in a nearly liter-size vessel that felt like insulated plastic.
These changes are obviously linked. People will spill more coffee from the taller, more capacious cups, and it's gratifying to know it won't soak in as much.
On the bright side, the Dunkin Donuts coffee seems to be a dark roast, delicately caffeinated, sturdy, with notes of tamarind and an unhurried finish.
A change for the better? The Green Mountain was not bad, but I am convinced that some of it went missing somewhere along the supply chain and what was served did not always match what was written on the menu... One hopes the Dunkin Donuts branding will make the new coffee less susceptible to substitution.
These changes are obviously linked. People will spill more coffee from the taller, more capacious cups, and it's gratifying to know it won't soak in as much.
On the bright side, the Dunkin Donuts coffee seems to be a dark roast, delicately caffeinated, sturdy, with notes of tamarind and an unhurried finish.
A change for the better? The Green Mountain was not bad, but I am convinced that some of it went missing somewhere along the supply chain and what was served did not always match what was written on the menu... One hopes the Dunkin Donuts branding will make the new coffee less susceptible to substitution.