My daughter and her husband are visiting for Christmas; coming from Roanoke to Boston. The few previous train trips coming to Boston in the past were always direct, but on Saturday, they switch trains at Penn Station (156 to 168) around 7:00 PM. They are concerned that they won't be able to find 168, they won't have enough time and will miss the train to Boston, how do they find there way around, etc., etc. Can anyone suggest any tips or information that I can convey to them to ease their concern? I have never been to Penn Station, so I am unfamiliar with the layout and the process, unfortunately.
The easiest way for them not to get lost is to make sure they stay towards the middle or rear of the train. If they accidentally go up towards the front of the train (east end) they could end up in the NJT or LIRR concourse and then they will get confused and could have difficulty finding their next train. They want to look for escalators, not stairs, going up near the middle of the train. That will get them to the main 8th Avenue concourse where it will be very easy to find their next train. If they accidentally go up the stairs furthest to the rear (west end) they will end up in the new concourse under the post office. Clean and well lit with easy access to all Amtrak platforms to Boston but I don't think there are any Amtrak information boards there.
If they end up in a "hallway" rather than a large concourse tell them to look for another stairway or escalator to go up another level.
Finally, the surest way to do it is to look for a redcap on the platform but that could be difficult in the crowds and confusion.