Shady Grove wasn't planned properly. They need another set of escalators and stairs, like College Park or Greenbelt. I don't usually take Metro in peak time, but when my MARC train flies by I usually see a very large crowd of riders waiting to get down the stairs/escalator.
Yeah, I can attest that very much, when I get out at Shady Grove, the escalator and stairway is soooooo crowded, I instead prefer to wait for the elevator to get me back to the faregate area. They should have added another stairway there, like they do at Braintree Red Line here in Boston, they have two sets of escalator/stairway combination and that allows for everyone at once to get out during peak hours and special events in Boston that draw large crowds, so I use the stairs rather that the elevator while there, but in Shady Grove, I hope they put in another elevator/escalator combo to alleviate cramming and crowding at the platform level
~Robert Paniagua
Moderator: WMATA :: General Railroad Operations