My humble opinion is that CSX is in the process of bullying customers into shifting their priorities to fit the needs for the carrier's desired efficiency, which seems rather backwards to me.
Several years ago I had the unique opportunity to have a frank but brief conversation with the late Jim Young, who was then the CEO of Union Pacific. We were talking specifically about how much more efficient the CN operation was under EHH than the other Class I railroads. Mr. Young told me in no uncertain terms that his team had looked very closely at what CN was doing, and had made conscious decisions to find better ways to gain efficiency. He said that while UP did some picking and choosing between customers when necessary, they refused to dictate to customers how they would run their businesses, and wantonly exclude those who wouldn't knuckle under. He didn't use the word "bully" but I'm pretty sure that's what he meant.
We don't know what we don't know.