How to report a "hot car" with failed A/C

A few years back, I know Metro-North operated a toll-free number that customers could report hot rail cars to (not customer service. I believe it was routed directly to Operations).

Does anyone have this number?

1-800-RAIL-HOT.

Jim

Yeah, I called that number once after it was published in the "Mileposts" commuter newsletter, and the lady who answered the phone sounded like she was surprised to hear from a commuter! She was like "what department do you work for??"

Yeah; that's what I got the first time I used it about a year or so ago.

That problem should be addressed soon, if it hasn't been done already....a plan is in the making.

Jim

The same lady responds the same to any crew member reporting defects..
surpized cause everything is sunny and 70 at equipment desk.

Actually, it's ironic, because that's the Fleet Management office that answers that line, and they sit in an office that has one of the poorest HVAC systems I've ever seen. They sweat every day in that office during the summer.

Jim

In the field the office is"Fleet Mis-Management", any defects magicly fix themselfs in next hour and never make the report.

DutchRailnut wrote:The same lady responds the same to any crew member reporting defects..
surpized cause everything is sunny and 70 at equipment desk.

Did you hear a thud? That was me falling out of my chair in laughter

I was under the impression that the dial-a-dope program was discontinued some time ago. I'll have to remember to pass the number around next time I am in a hot car.

Nester

Good to know about the number - that's new to me. My understanding was that a passanger should record the car number and -politely- bring it to the attention of the conductor.

Of course, hot cars must drive the crews just as bananas, I can't even imagine what one of the broom closets on an M2 is like with no air!

You can always call the Customer Service line. However, they have weird hours (8:30 a.m. to 4:30 p.m. if I remember correctly).

The fleet management office, from my experience, is open in the evenings, so one can call them on the train and report the problem.

Not sure if this is the case, however.