I know its tough going against the tide of love for the new Neoplans on this board, but as a commuter, I'm getting more and mroe dissapointed with them. I haven't managed to catch a Flyer all week, sadly.
Performance on the 71 (I don't ride the 73 to tell) seems much worse this year since the Neoplans took over most service. Given the lack of space inside the Neos, anytime a bus is even a minute off schedule (or if there was a backup of red Line trainsarriving Harvard in the afternoon), there's no way the Neoplan can handle the crowd. Over the last three weeks, every single outbound 71leaveing Harvard between 5 and 6 pm I've been on has been at crush load capacity, people packing the aisles front to back. Its so bad that on almost every one of these trips, the drivers have had to open the back door to let people off -- there's simply no way you can move up and down the aisle until the bus is well into Watertown. Its taking 20-25 mintues to get just a few stops into Watertown, as each stop becomes a 25-45 second (or more) process of opening both doors, letting people get off the back, and walk around to the front to pay or show passes (believe it or not, most seem to do that!), and then asking the passengers if there's anyone else coming out or if its okay to close the back doors. Its gotten to the point where I dread getting caught at work late enough (I usually try to hit Harvard before 5 on my way home) that I get pushed into rush hour.
At least when the Flyers ran everything, the buses ran ontime (on the 71 at least). They were always crowded, but rarely were they so full that it caused the stop dwell times to swell so much. There were often days where you could be at Harvard in the afternoon and set your watch by the time the 71's rolled in to go to Watertown (not every day, but it happened). Now, it seems like the route is rarely on schedule.
My apologies for the diatribe, but the commute's been pretty lousy since the Neoplans arrived. They are great buses to ride late at night, or on Saturday, when they're not full -- I continue to be surprised at how smooth and comfortable a ride they have -- but they just can't handle the crowds at rush hour. Sorry to burst anyone's bubble about the new TT's.