Speaking as an electrician... when it won't load (at all) that's much easier to trouble shoot than when the crew says "it's not loading properly" which means it's either not loading to its' full potential, or the thing isn't loading as the crew expects it to.
There's all sorts of reasons why it won't load to full potential... even two locomotives that were built one after the other might not load exactly the same... but try telling that to some of the people that (ab)use them!!!