Slightly off-topic, but related to ticket sales. Did the One Day Pass valid for unlimited travel within two zones for a day ever get a trial run? I remember hearing about it last year around summer time, but it was 'at a later point this year' (2018).
I've said it multiple times --- the union apparently has provided job and location protection for current employees, but as individual ticket office agents (outside Ogilvie) retire or quit, they won't be replaced, and the offices will close.
The abolishment of the Clarendon Hills agency, is just one more "nail in the coffin" turning BNSF from "the Tiffany" into an experience best described as "vile".
I'm "not into loading up" my phone with a bunch of apps (and 75% of those that came pre-loaded have never been touched), so I'm back to paying cash on board inbound - and "standing in line" at CUS for my Return.
On my return from MIA on "Vortex Tuesday", taking my "poor man's way from O'Hare" (Senior; $4.25 each way), it was about a 45min layover at CUS. I sat down in the Headhouse (whoops; Great Hall in Amtrakese), and was promptly ran out by some Amtrak "goons". "Amtrak passengers only, Sir". So it was stand in the half frigid "Concourse" until the BNSF opened the train.