Incentive is at the heart of my beef with bigger companies and federal agencies. There is little. I will say that there are guys that are incentivized by personal pride, both in quality of work and more basic items like time keeping and safety. I have a lot of respect for engine crew as the job requires a lot of skill and those guys and gals take a lot of pride in their ability to move the train smoothly and safely. But the reverse is true for some yard crews - they don't interface with passengers and have no incentive to move smoothly, so when they bring a train into the yard in Chicago, they back it in and take a hike. All it would take was 90 second more to throw it in reverse, back up 10' to stretch the train, so when it departs, the slack doesn't run out like a freight train.
Many guys in my industry will drive overnight or work in rough conditions because many of us are owners of small companies (not get rich owners, just a piece that makes it a bit easier to pay the mortgage) or are incentive comp sales or repair. We have to interface with front line customers all the time. We know that an extra hour might get overtime, or another sale, or a little something at the end of the year from the boss or customer. We push ourselves.
That's why it's so infuriating to see a cafe guy having a fifteen minute break while people wait, and then an hour later he's relaxing when the rush dies down. Sam Malone wouldn't do that at Cheers. Bartenders sell beers when people walk in, and chill when nobody is around. And they make more money that way!
I'm not trying to bust on unions. I see a solution where the working man makes more, I get my food faster, and Amtrak/taxpayer loses a bit less. How is this bad????
And if a union working man makes more money, more guys will want to join that union. So the union wins, too.
The new Acela: It's not Aveliable.