• NZ: Important notice regarding your Northern Explorer train booking July and August 2020.

  • Discussion about railroad topics everywhere outside of North America.
Discussion about railroad topics everywhere outside of North America.

Moderators: Komachi, David Benton

  by Ken W2KB
 
Received this email today:

We are sorry to inform you that the Northern Explorer will not be resuming service in time for you to use your current booking.
We’re continuing to evaluate the financial viability of our passenger services and no decision has been made about the return of the Northern Explorer.
Covid-19 has taken a heavy toll on tourism everywhere and unfortunately, like other tourism providers, KiwiRail and the communities we serve have suffered the impact.
As this is not the experience we wish to deliver to our passengers we would like to offer the following options:
• Full refund of your fare paid (excluding credit card fees).
Or
• Full credit to use within 12months towards a new journey when our service returns.
All refunds will go back to the original form of payment of your booking:
• If you have paid by credit card on our website you do not need to do anything to claim your refund as this will be done automatically within 30 working days.
• If you have paid by online banking on our website, please respond to this email with your booking reference number and a copy of your bank deposit slip or screen shot of your online bank account which clearly shows your name and account number.
Please simply reply to this email and advise your option.
We are anticipating a high volume of phone calls, please simply reply to this email if you wish to contact us regarding your booking.
Finally, we apologize for the short notification and for any inconvenience that the change to this service may cause.
Kind regards
New Zealand Travel Team
Phone: New Zealand 0800-143-669
Phone: AUS 1-800-359-729
Phone: USA 1-888-970-0526
Phone: CAN 1-866-554-0304
Phone: UK/Northern Ireland +44-800-014-8106
Phone: Ireland +353-766-805597
Phone: Singapore +6-531-588-662
Rest of The World: +64-3-968-9619
  by David Benton
 
Kiwirail passenger services patronage is probably around 80 % overseas tourists , of which there are currently none.
The Tranz Alpine will resume July , for weekend trips only. special lower fares are available.
I can't really see the Northern Explorer resuming before December , if at all this year.