Lest we forget, Mr. B&A, to the people who have occasion to go up that way, especially from NY, it's a "money; what's that."
They just get out that plastic thing (I understand they won't even have to do that soon as facial recognition becomes more "main line"), could care less about a printed or any kind of receipt, and the bill is just paid by an ACH debit to a bank account.
On the receipts thing, it seems like at more fast food restaurants - at least those I go to - than not, you must ask for one. Whatever happened to the days of "if we fail to give you a receipt, it's free"?
But to close back on the rails, since it appears the B&A is the only "through" means of transport (and why the New Haven hung on until "The End" - and why some agency or the other has visions of a "resurrection" over that sorry excuse Housatonic RR), I guess it figures that some rail transport agency would "give it a try". I was unaware until Mr. B&A's immediate, that there was no scheduled air service to KPSF
and Pittsfield is "not exactly" on any Interstate highway.