Rochester, NY needs some serious upgrading (like how about fixing the giant rot hole in the viaduct over N. Clinton Ave.). The Station's parking lot gives an air of total insecurity, the station's interior is useless and ill-conceived. Passengers can spend hours waiting there if there's a delay, but there's no where nearby to go to get food or drink other than the vending machines. I'm not sure at all what they're going to do with the money they just got that's supposed to be for station upgrades. No one seems to have any concrete knowledge yet.
For a close runner-up in my book, Croton-Harmon (Croton-on-Hudson, NY). I know it isn't an Amtrak owned station, but it doesn't serve Amtrak well at all, which considering every Amtrak train running between Albany and NYP stops there, is an issue. Considered the worst "important station" in MNRR's portfolio (by the MNRR forum here), the station leaves a lot to be desired. The station facilities are cramped, the platform that Amtrak uses is too narrow for people with baggage to navigate. The elevators are impossible to get to if you have bags, if they even work (I got trapped in one for 20 minutes once. The emergency call box connected me to a fax modem line.). There's no checked baggage service for the LSL passengers. So even if you're coming all the way from Chicago, you'll have to drag all your bags on with you, cause they can't handle them for you at the station. For non-village residents who wish to park longterm, you're going to have to walk quite some distance between your car and the station. It's probably best if you just forget about parking and find a ride or get a taxi to the station.
---Electrical Engineer---
5th generation from Harmon (Croton-on-Hudson, NY), home of the MTA MNRR Harmon Shops.
B.S. Elec. Eng. Tech., Rochester Institute of Tech.
"I have problems sleeping at night when I can't hear the idling of several GE locomotives reverberating off the hills."