unfair? have you ever ridden on the line, or the T? if it is big dig mess, the least they could do is wash the train. i get on at oak grove, and consistently see the conductor walking through the car before it pulls out, and KICKING papers under the seats, rather than pick them up. clearly, people are pigs, but if the guy is going to bother kicking the paper, then the least he could do is pick it up. and what about the announcer guy or girl? they have a simple job, and rarely do they announce the station so you can understand it, but they also miss important connections. if i was the manager of that line, the idiots who can't be bothered to say "Downtown Crossing, change here for the Red, Green & Silver lines" would be out on their ass. of course, they're probably protected by some union slacker.