by UPRR engineer
jmp883 wrote: I also spent 1 year dispatching trains for NJT.I doubt you had to deal with alot of things on the NJT that the big boys have to deal with. The movie Pushing Tin, thats probably pretty close to how it is on the Overland Route, hectic. I hate train dispatchers with no personality, no since of humor, here you have to jump in there and have some fun with it, get your hands dirty. Train crews respond alot better that way. Hearing the urgency in there voice, MOST guys WILL give it there best to get the job done. Those standards you have for a dispatcher dont hold true for all dispatchers, a "The Whole Railroad Is Waiting On You" "I've Cleared You A Path, Lets Getter To Town" "Lets You Over There, So You Can Getter Done" "Are You SURE You Can Make It" "Get That One In, Send Ya Back Out For The Guy Behind You" Thats about as much of a pep talk as i need from a train dispatcher, i get goose bumps everytime. A good part of my job is getting things moving again when a melt down starts.
There is no excuse for losing your temper, talking about non-operational issues, or sounding less-than-professional on the air.... As a dispatcher you should be able to calmly, firmly, and politely put and end to those on-air incidents.