https://billypenn.com/2022/06/29/septa- ... ladelphia/
SEPTA always has been scummy
Many SEPTA Regional Rail users have been getting charged double for trips into Center City.seems like SEPTA didn't care about refunding until Billy Penn news agency intervened.
After Billy Penn reached out to SEPTA, the transit authority acknowledged the problem and blamed a software bug.
About 1,600 customers were affected, according to spokesperson John Golden.
“The issue of duplicate fare charges on SEPTA customer Key cards was triggered by a bug in the software, causing some fare validators to go off-line. The result was that some accounts incurred a negative card balance,” Golden said.
SEPTA has put a software fix in place and so far issued refunds for about half of the affected customers, he said.
SEPTA always has been scummy