... so now I'm more confused ...1. All you requested at the time was a refund of your $2.25 Green Line fare.
2. If, back then, you once failed to activate a commuter rail ticket prior to boarding whether or not through ignorance, and the conductor did not come by.
1a. Which begs the hypothetical question in which each occurrence of the word "and" is important: Had you, in the taxi, been driven past St. Mary's St. (the green line C portal) and saw a train emerge outbound after having looped at Kenmore, and you ended the taxi ride there and boarded the next outbound C train, would the operator have accepted your "request for an emergency transfer" from the stalled C train back at Boylston in lieu of collecting a fare?
Build something. Anything.