• Metro North - Quality Service Inspector

  • General discussion about working in the railroad industry. Industry employers are welcome to post openings here.
General discussion about working in the railroad industry. Industry employers are welcome to post openings here.

Moderator: thebigc

  by schmidy
I saw the Quality Service Inspector come up and I was wondering what the job was like and if anyone had any info on it?
  by truck6018
It's exactly like the advertisement stated.

They inspect the trains and passenger stations, check the conductors are wearing the uniform properlyand are doing what they are supposed to be doing. They account for the lost and found items dropped off at the outlying crew bases....
  by schmidy
Do they send you all over or do you just have one line you always check. It says the location is in Westchester but I can't see it being easy to check every line from there you be better off in GCT.
  by truck6018
I think they are headquartered out of North White Plains but I can't say for sure. They are required to ride trans all over the property and inspect stations.
  by DutchRailnut
first job deadline is today, second reading comprehension is a requirement, all questions answers are in job description, really .....

Application Deadline
November 04, 2015

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 82 million customers annually, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is the busiest commuter railroad in the nation. MTA Metro-North Railroad strives to provide a safe commute, great service to its customers and rewarding opportunities to its employees.
Position Objective
Service Quality Inspector positions are responsible for the execution of all inspections required in the Metro-North Railroad Service Quality Train & Station Inspection Program. This includes both the observation and reporting of all pre-determined Customer Service related criteria and related conditions on board our trains, at outlying stations and in Grand Central Terminal. Inspection criteria, developed by the Operation Services Department, include train crew performance, train cleanliness and the condition and functionality of the lavatories, among other criteria. The position(s) are responsible for inspecting and reporting on any/all conditions at outlying stations and in Grand Central Terminal. These positions support the Customer Service and Stations Department initiatives regarding making MTA Metro-North Railroad a Brand Name for Excellence in Customer Service.
Support MNR Operations Services on-board service initiatives and service delivery by monitoring, coaching and reporting on train crew performance, observe and report on train cleanliness, report on condition and functionality of train lavatories.

Support MNR's Mechanical Department initiatives by monitoring and reporting on rail passenger equipment deficiencies.

Support the CSSD Grand Central Terminal Service Quality Inspection Program as directed.

Support MNR's Customer Service and Stations Department initiatives by inspecting and reporting on outlying station cleanliness, communication, ticket selling functions and any observed structural deficiencies that may require follow-up and/or repair.

Retrieve, catalogue and deliver lost articles from outlying stations and drop boxes.

Perform other initiatives included in the MNR Service Quality Inspection Program, including both East and West of Hudson terminal inspections, periodic service related audits, and all other related work.

Support all Customer Service initiatives and Service Quality administrative tasks as they are assigned.
Required Qualifications
Extensive knowledge of train crew operating rules, revenue collection and on-board announcements.
Knowledge of rail equipment maintenance/cleaning procedures.
Knowledge of station maintenance/ticket office procedures.
Ability to discuss and/or reinstruct train crews in proper procedures.
Must be able to work independently with minimum direction.
Must be able to read train schedules and create your own daily work schedule that works in collaboration with the SQ Departmental Work Plan.
Must posses strong organizational skills with the ability to pay attention to detail
Must poses strong oral and written communication skills
Must be proficient in Microsoft Office Suite and/or comparable applications and have the ability to accurately enter data into both a handheld and/or desktop PC using Excel, Word, Access and other computer programs as required.
Familiar with MS Pocket PC, PDA's and wireless communication processes.
Physical capabilities: must be able to lift 65 lbs.
Position requires working nights, weekends and holidays. Subject to 24-hour emergency call.
Valid Driver's license.
Required Education/Experience
Bachelor's degree in Business or related field. Demonstrated equivalent education, experience and or technical credentials may be considered in lieu of degree to include 4 additional years of related experience.

Minimum Three (3) years Operations Services, Customer Service and/or Mechanical Department background. Will consider other comparable Railroad experience.
Other Information
This is a safety sensitive position and subject to toxicological testing.
Selection Criteria
To be selected for a position, an applicant must: (1) meet the minimum requirements in the job posting, (2) pass a written examination (if applicable), (3) satisfy a background investigation (which includes credit, if applicable), and (4) pass an oral interview, during which the interviewers will further evaluate the applicant's qualifications for the position. Because the selection process is competitive, not all qualified applicants are granted an interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing.

For applicants who are current employees, you must be in active service and have worked in your present position for at least one (1) year to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, plus on-the-job training, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.) in order to be eligible to transfer. If you are transferred, you may be required to forfeit your seniority in your present occupation. In addition, Metro-North employees are subjected to an internal investigation, which includes an evaluation of their safety and discipline records and their performance assessments.
As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $91,821.00 or if you hold a position designated as a policy maker.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply