I have had good experiences there as well in the past few years. The person manning the gift shop was very helpful and I ended up buy a few books and a map over the summer. I thought the layout of the museum was good as well. I have not been for a ride in over 10 years. I had once read that the original plan of the MNG, when it was created, was to connect to the Union Branch so people could be moved from the ports to Hadlock Field. (I think the article was linked on here in a previous thread.) That never happened but I think the riders might have a better experience or more positive reviews if the ride was longer. There is nothing wrong with the current ride though. How long is the current ride one way?
I'm just glad the Maine Narrow Gauge Railroad and Museum is there, operational and doing their best to preserve and restore their equipment. As for the young woman at the desk, she was probably having a bad day - we all do once in a while. I was there a couple of months ago and had a great time. The two women working behind the counter were delightful and very helpful.
Of course the first thing I did after passing through the door is make a beeline for the cars they have under restoration. I thoroughly enjoy chatting with the volunteer carpenters and mechanics who are always so generous in sharing what they know and giving special tours to rail buffs like us.
The way I look at it is, if you visit an operational railroad museum that has restoration shops and you don't go home with a little dust, grime and grease on you, well you just didn't have a very good time.
To the MNGRR employees and volunteers: Keep up the good work, you're doing a great job!