by Wayside
https://www.rtands.com/freight/class-1/ ... aign=29233
While CN says it was the first railroad to adopt PSR under Hunter Harrison, the company says there is a danger of going too far. “We understood from the beginning that PSR was only the first step towards realizing the full potential of rail. In his seminal book, “How We Work and Why,” Hunter made clear that the optimal outcome for customers, shareholders, the industry, and the economy is to be found in achieving the right balance between service, safety, and cost control,” the board says. They added a quote from Hunter’s book – “The ultimate goal of all our jobs is to create value for our customers and our shareholders by providing good service to our customers.”
While CN says it was the first railroad to adopt PSR under Hunter Harrison, the company says there is a danger of going too far. “We understood from the beginning that PSR was only the first step towards realizing the full potential of rail. In his seminal book, “How We Work and Why,” Hunter made clear that the optimal outcome for customers, shareholders, the industry, and the economy is to be found in achieving the right balance between service, safety, and cost control,” the board says. They added a quote from Hunter’s book – “The ultimate goal of all our jobs is to create value for our customers and our shareholders by providing good service to our customers.”
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