Just thought I'd brighten everyone's day that is using a 20D or similiar Canon digital SLR. Mine has been acting up since the beginning of September and has now been at Canon no less than 3 times with no satisfactory repair.
Each time it comes back, it has the same problem it left here with. The second to last time I sent it in, they had it for 3 weeks. I got no email or phone call to even cofirm they got it. I finally had to call them and demand they prove to me they actually had the camera and lens. Lo and behold the lady said " Oh, I found your camera... it was in a locked room." Seems like a safe place for it but why was it there? It seems some dolt MISREAD the label, even though it was a a pre paid FED EX label addressed to Canon, they 'thought' that it was sent to ME and returned to them as undelieverable!
I asked the woman " Just how long would it have sat there before you tried to contact me about it? " She had no answer.
So they tried to repair it again and failed, now it's back and the so called senior tech has it.
This is a camera that is less than a year old and is still under warranty along with both lenses, you would think that after the treatment I have received they'd be bending over backwards to expedite getting it back to me or replacing it. Not a chance of either happening.
It's a sad commentary since in the RAW mode the camera takes wonderful photos. But I agree with the magazines that say the Canon repair rate is too high, add to that the poor repair quality and you don't have a warm fuzzy feeling about your purchase.
The only thing the Canon repair service is good for is sending pre paid FED Ex labels, beyond that FORGET IT!
Good luck to all Canon users you can't do any worse than me!
Tinsby
Each time it comes back, it has the same problem it left here with. The second to last time I sent it in, they had it for 3 weeks. I got no email or phone call to even cofirm they got it. I finally had to call them and demand they prove to me they actually had the camera and lens. Lo and behold the lady said " Oh, I found your camera... it was in a locked room." Seems like a safe place for it but why was it there? It seems some dolt MISREAD the label, even though it was a a pre paid FED EX label addressed to Canon, they 'thought' that it was sent to ME and returned to them as undelieverable!
I asked the woman " Just how long would it have sat there before you tried to contact me about it? " She had no answer.
So they tried to repair it again and failed, now it's back and the so called senior tech has it.
This is a camera that is less than a year old and is still under warranty along with both lenses, you would think that after the treatment I have received they'd be bending over backwards to expedite getting it back to me or replacing it. Not a chance of either happening.
It's a sad commentary since in the RAW mode the camera takes wonderful photos. But I agree with the magazines that say the Canon repair rate is too high, add to that the poor repair quality and you don't have a warm fuzzy feeling about your purchase.
The only thing the Canon repair service is good for is sending pre paid FED Ex labels, beyond that FORGET IT!
Good luck to all Canon users you can't do any worse than me!
Tinsby
