If Amtrak were really interested in what actual or potential customers might think, they could hire a company that does focus groups, etc. For my part, the declining quality of dining car food would probably make me pass it up if I weren't in a sleeper where diner meals was included.
I was surprised that the Silver Star did so well when it eliminated the diner and reduced sleeper prices. To me the diner is a high point of a train trip.But I figure if their lousy food and inconsistent service affects me, a few decades too old to be a millennial, it also affects many other customers.
I was surprised that the Silver Star did so well when it eliminated the diner and reduced sleeper prices. To me the diner is a high point of a train trip.But I figure if their lousy food and inconsistent service affects me, a few decades too old to be a millennial, it also affects many other customers.