Is anybody else having problems with Kalmbach, or am I just the unlucky one?
I have subscribed to CLASSIC TRAINS for several years. Renewed for 2 years last May. It seems you start getting renewal notices as soon as the previous check clears the bank so I did not make any calls when I got a couple. But my latest issue did not show up in late November.
After a few days I emailed their customer service department and almost immediately got a computer-generated response saying thank you, your case is assigned #1234 and we'll be in touch soon. That was December 4th.
On the 13th I get an email saying we recently asked you to do a survey on how we handled your problem. Huh? I had no response from the inquiry, and never received the survey.
So late on the 19th I sent another email, saying I am still waiting for a human to respond, and I still don't have the magazine. Again, I immediately got a computer response saying my case number was #5678 and someone would be in touch. So far, nothing.
Interestingly, they have no problem bombarding me at least daily with all sorts of offers for calendars, gift subscriptions, etc, etc, etc.
Has anybody else had similar issues, and if so how did you resolve them? Especially at this time of the year I have no time to sit with a phone to my ear waiting for the next available operator, if that's what they do. This isn't a knock on the magazine itself, I love it. Which makes missing out on it all the worse!
I have subscribed to CLASSIC TRAINS for several years. Renewed for 2 years last May. It seems you start getting renewal notices as soon as the previous check clears the bank so I did not make any calls when I got a couple. But my latest issue did not show up in late November.
After a few days I emailed their customer service department and almost immediately got a computer-generated response saying thank you, your case is assigned #1234 and we'll be in touch soon. That was December 4th.
On the 13th I get an email saying we recently asked you to do a survey on how we handled your problem. Huh? I had no response from the inquiry, and never received the survey.
So late on the 19th I sent another email, saying I am still waiting for a human to respond, and I still don't have the magazine. Again, I immediately got a computer response saying my case number was #5678 and someone would be in touch. So far, nothing.
Interestingly, they have no problem bombarding me at least daily with all sorts of offers for calendars, gift subscriptions, etc, etc, etc.
Has anybody else had similar issues, and if so how did you resolve them? Especially at this time of the year I have no time to sit with a phone to my ear waiting for the next available operator, if that's what they do. This isn't a knock on the magazine itself, I love it. Which makes missing out on it all the worse!