by Robert Paniagua
MBTA Blue Line CSA's have been hassled by irate customers
Brief Passage from the Boston herald article:
This is awful, seems the new system isn't helping these CSA's
Brief Passage from the Boston herald article:
MBTA employees who orient Blue Line riders to new fare collection equipment are being verbally abused, spat on and threatened with violence by patrons who in many cases are furious they can no longer cheat the system.Now, check out the remainder of the article
``I've been spit on, yelled at and cursed at,'' said one customer service agent who did not want to give her name. ``It's very unnerving. It makes me sick.''
This is awful, seems the new system isn't helping these CSA's