I attended the commuter meeting in Naugatuck Thursday night. There was a large turnout, about 60 people. Officials in attendance included CDOT Commissioner James Redeker, Metro-North's Mike Donnarumma and CT rail council member Jim Gildea, as well as Senator Blumenthal and several state senators and representatives. By the time it was over, my head was spinning! There were some facts, that no matter how many times were explained, that some people just did not grasp. Even though passengers want better service towards Stamford and New York, one person was offended that trains are now based in Stamford instead of New Haven. Mr. Donnarumma explained that based on mileage to Bridgeport, Stamford is only four miles more than New Haven, and that equipment failures were down 25% as a result of the change. This move also allowed the addition of a spare train set (shared with Danbury service). Some in attendance were demanding immediate hourly service, even though it was explained several times that the lack of passing sidings and signaling make this impossible. One suggestion was to operate in a triangle between Waterbury, Bridgeport and New Haven to increase service. Commissioner Redeker stated finally that even if every New Haven mainline train was eliminated, Waterbury service could not be increased as the line exists. The Commissioner also stated that if passengers wanted an immediate increase in service, it would have to be with supplemental express bus service. This did not sit well with many in attendance. (Which I can understand, given how political thinking in Connecticut changes as often as the weather.)
There were some sensible comments and suggestions though. They included: adding a South Norwalk stop on the first AM train (#1923), more Stratford stops and more weekend service. Some reasonable complaints included station conditions and snow removal, lack of ticket machines (it was explained that new ticket devices for conductors will allow for credit card payment), Train Time doesn't work on the branch (due to lack of signaling or other means of determining the train's exact location) and the train that becomes #1948 deadheads from Stamford to Bridgeport behind the mainline train instead of picking up passengers at Stamford and South Norwalk along the way.
Hopefully, the state will find ways to expedite funding to upgrade the line, so that the growing ridership on the branch is better served.
Bill