Gilbert B Norman wrote:I'm of course aware, having grown up in the region, of the New Haven's advertisements proclaiming "Center to Center All-Weather Service" and the Lackawanna's "Your trip is Weatherproof....". But referring to the linked video, that was a day of when it was "the railroad did their best to keep us safe"; late-night TV and billboard lawyers sinply "weren't".
I can't speak to AMTRAK's policies, but I distinctly recall the day when Metro-North changed their policy (though I don't recall the year.)
When I first moved to MNCR territory, Metro-North, with a can-do attitude commensurate with its status as the best commuter railroad in the USA, had a policy of continuing its service, come rain, snow, flood, whatever: as long as it was possible to actually run trains, they did.
Then there was what ended up being a >10" snowfall of very fine snow. Metro-North soldiered on and kept running its trains. Well, a number of them got stuck for several hours, lots of trains got cancelled, people were stranded in various places due to lack of trains, and people were up in arms. For the next few months, the MNCR management got hell from the press and from the New York State politicians (who, keep in mind, are
MNCR's bosses), and they ended up having to give free tickets to a whole class of commuters (mail-and-ride, I think -- unfortunately, I wasn't one of those.)
Also, the very find snow got into the electrical equipment on the EMUs and shorted them out, and it took several months -- and a lot of money -- before they all got repaired.
A few months later, MNCR issued its present bad weather policy.
(I always thought it was kind of unfair. LIRR shut down almost from the beginning of the storm and got no flak at all. I wasn't able to figure out whether it was because no one was stranded, or because people's expectations of LIRR were already so low.)
IMHO, the moral of the story is that people will be less upset at a shutdown or cancellation of service, if given with reasonable notice, than with suddenly finding themselves stranded somewhere, either on a train or in a station.
Especially when the railroad has been given plenty of notice of severe weather.