Normally I am not one to step in an intervine, or even post my two cents but you are all ready to hang the train crew, why?
I am a conductor for Amtrak and while my own personal opinon on the matter doesnt really matter, my professional stance is I would have done the same. For those of you who may have noticed (or not noticed) Amtrak is becoming the new greyhound, our fares are lower and more people are unable to afford the gas to go anywhere. Most people that hve the money fly, and Amtrak scrapes the bottom of the barrel. There are those such as yourself who have the time and the money but PREFER the train, but you are a select minority. I wish that wasn't the case but it is. MOST COACH PASSENGERS RIDE AMTRAK BECAUSE THEY HAVE NO OTHER OPTIONS...not all but most.
This class of person has the mentality of a prisoner who is 'disrespected'. They figure if they scream and yell they will get their way, and they do. They have been taught that its ok to be rude and disrespectful to all those around them as long as they get what they want, and sadly our scociety supports that theory.
Now had I been on the train in my official capacity I would have simply ignored it, unless sombody complained to me. Why, well not only are you looking at delaying a train with a few hundered people because some idiot mother doesn't have the sense god a gave a goat, but also because nothing good will come of me becoming involved with out other people complaining. I will have to call the police, who in their opininon have better things to do that respond to Amtrak. If they even decide to show up the officers are usualy trying to figure out how to avoid having to take the person off the train and "waste their time" when they should be dealing with problems in their own town. Second, when the mother comlains that the conductors are mean, nasty, racisit, rude to Amtrak I get hauled into the office because I did the right thing and have to explain to my superiors my decisions and possibly be suspended with no pay if they, who were not present, decide I didn't act accordingly. Its much eaiser to explain away a passenger calling in becasue sombody was obnoxious and the crew did nothing because I never saw it and nobody brought it to my atteniton. Third, now I am going to have to listen to this lady complain and verbally assult me(substituded for lack of a better term) for however long it takes for the cops to show up, if the even respond. Fourth, management never remembers when you do the right thing, all they know is if your name continually comes up from passenger complaints or not. If you actually enforce the Passenger Conduct Codes you get lots of complaints, so in managments eyes your just mean spirted and 'always' throwing people off for no reason. If you ignore it, they are happy because nobdy complains and if you do get a complaint its eaiser to explain it away.
So In hindsight, its just going to create a world of drama to step in. Is it right? No, but its the sad truth. In todays scociety this is perfectly acceptable behavior regaurdless of my personal feelings. So before you 'hang the conductor' perhaps we should get scociety to wake up and stop allowing disrespuctful behavior to go un-punished. In the golden age of railroading what the conductor said was law, nobody questioned it and if you did you found yourself in the middle of no-where. In todays would a conductor has no authority because everybody is afraid of a lawsuit, its our job to oversee the trains operation and make sure we don't violate saftey rules accoridng to Amtrak. If there is a life threatening emergency we should call for police or fire, but holding the train for a loudmouthed mother who has no common sense and is allowing her kids to playfight just isint acceptable to Amtrak. It wasn't life threatening and nobody was seriously hurt its not worth the potential lawsuit, or the loss of my carrear because I did the right thing.
Sorry if thats not what you wanted to hear, but its the sad truth.